Friday, August 12, 2011

Hey! So... we're back from Mexico. Absolutely the most relaxing vacation I've ever had. We actually relaxed on the beach (or pool side) and slept in! Usually we're up to go do touristy things every day of vacation. Rory had a lovely time at her grandparents, and was very happy to see us when she got home.

I had a not great day as part of a not awesome week. I screwed up something at work (short version--I was scheduling an email for a client to go out Monday and somehow managed to immediately send it. Most of our emails go out to 100s of 1000s of people. This one went out to less than 3k. Because of the super small list I could not run fast enough to the developers' office to have them stop the send, because it was almost instantaneous. The long version would mention that my boss is going to be gone next week, and now the client is quaking at the thought of me being left alone with their mailing list).

Part of the ick on this is that I don't like screwing up. It's not to say that I'm a perfectionist (come see my house sometime), but that I expect to do things correctly all the time (ask my therapist about the impossibly high standards I set for myself. Not that she'd tell you. Doctor-patient privilege and all that).

The other part of the ick for me is that this was not my worst day at work ever. My worst day at work involved guns and hostages and dead people (if you don't know, I worked for a TV show about a SWAT team. I was not held hostage).  But that really changes your perspective for the rest of your life. I feel like compared to other people I work with I don't get riled up enough about these things, and I come off somewhat cavalier, when that's not what I intend. I just have a much different view of it.

I ran as fast as I could to the developers' office. I sent the client an email immediately explaining the situation and asking what steps they'd like to take next. I assessed why I made the mistake and put steps into place to ensure it did not happen again (which I alerted my boss to). Somewhere in there I took a 5 minute walk outside to get perspective. I did not cry. I did not vomit (the two cardinal rules where I work are 1) there is no crying and 2) there is no vomiting).

I just look at it so differently. Not to say I don't take it seriously or that I won't do my best to keep it from happening again, but when I was texting Ryan about my bad day and he asked "what happened?" the only answer was "I sent an email."

I didn't get shot at. The day didn't end with a guy killing his girlfriend and then himself while my team tried to film the dead guy through a window. I sent an email. It's just an easy thing to keep cool about.

1 comment:

Lisa said...

So glad you had a good, relaxing vacation!

You know I can relate to feeling lousy for screwing up, but I know you also know that good damage control can leave you looking better than before you screwed up. And in the world of email, most everything is forgotten just as soon as it happens! It sounds like you did what you needed to do to restore your boss's and your client's good faith. You'll win them over again in no time! (If you haven't already!)